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Operations Manager - Hospitality

Senior Operations Manager required to lead the performance of a diversified hospitality group across multiple venues.

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Job Summary

We are seeking an experienced Operations Manager to lead and oversee the day-to-day operations and performance of a diversified hospitality group comprising hotels, restaurants, bars and entertainment venues.

Reporting directly to the Chief Executive Officer and/or Managing Director, the successful candidate will work closely with the senior management team to ensure efficient, commercially successful and consistently high-quality operations across the Group.

The position carries responsibility for guest service, operational excellence, regulatory compliance, people leadership and commercial performance across multiple operating units.

Key Responsabilities

  • Oversee the daily operation of the Group's hotels, restaurants, bars and entertainment venues.
  • Lead, supervise and support General Managers, departmental managers and operational teams.
  • Implement and maintain consistent operational policies, procedures and service standards across the Group.
  • Monitor operational KPIs and identify opportunities to improve efficiency, profitability and guest satisfaction.
  • Work alongside the Chief Financial Officer in preparing and managing operational budgets.
  • Monitor operating expenditure, labour costs and financial performance.
  • Work closely with sales, marketing and finance teams to maximise revenue and commercial performance.
  • Ensure compliance with relevant legislation, licensing requirements, health and safety standards and internal policies.
  • Participate in recruitment and workforce planning.
  • Mentor, develop and evaluate managers and operational staff.
  • Support succession planning and leadership development across the Group.
  • Prepare operational reports, performance analysis and recommendations for the CEO and/or Managing Director.
  • Implement strategic and operational directives agreed with executive management.
  • Drive consistency, accountability and service excellence across all operating units.
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    Requirements

  • Highly motivated, dynamic and hands-on leadership style.
  • Strong hospitality and multi-site operational management experience.
  • Excellent leadership, communication and organisational skills.
  • Demonstrated commercial judgement and financial awareness.
  • Ability to lead and motivate senior managers and sizeable operational teams.
  • Strong understanding of hospitality service standards and guest experience.
  • Experience managing operational budgets, costs and performance KPIs.
  • Strong decision-making and problem-solving ability.
  • Ability to manage multiple business units and competing operational priorities.
  • Strong reporting and senior stakeholder-management skills.
  • Thorough understanding of regulatory compliance, licensing and health and safety requirements.
  • Ability to work effectively with executive management and ownership.
  • Education & Experience

    Relevant degree or professional qualification in Hospitality Management, Business Administration, Tourism or a related discipline is preferred.

    Minimum 5 years' experience in a comparable senior operational management role within the hospitality industry.

    Substantial experience overseeing multiple hotels, restaurants, bars or hospitality venues will be strongly preferred.

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    Languages

    English - Mandatory
    Maltese - Preferred
    Additional European languages considered an asset

    Location
    Malta
    Employment Type
    Full-time
    Industry/Sector
    Hospitality
    Salary
    €100,000 + Performance Bonus & Benefits
    Published Date
    July 11, 2026
    Closing Date
    July 12, 2026

    Apply Now

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